Terms of service
TERMS AND CONDITIONS OF BUSINESS
1. About Us
This website is operated by Baby Boutique Preston LTD (“Baby Boutique”, “we”, “us” or “our”). We are a company registered in England and Wales. Our registered office address and trading details are available on our website.
By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
We reserve the right to update or amend these terms from time to time. The version displayed on our website at the time of purchase will apply to your order.
2. Use of Our Website
(a) You must not misuse this website, attempt to gain unauthorised access, introduce malware or otherwise impair its function.
(b) All content on the website (including images, product descriptions and branding) is owned by us or our licensors and may not be reproduced for commercial use without permission.
(c) We take care to ensure that product descriptions, photographs and specifications are accurate, but slight variations (including colour, finish and texture) may occur.
3. Orders & Acceptance
(a) When you place an order, you will receive an acknowledgement email. This is not acceptance of your order.
(b) Your order is accepted and a contract is formed when we dispatch the goods.
(c) We may decline an order if, for example:
• the product is out of stock
• there is an error in pricing or product information
• we are unable to authorise payment
• fraud is suspected
• we are unable to meet delivery requirements
4. Pricing & Payment
(a) All prices are shown in GBP and include VAT where applicable.
(b) We accept a range of payment methods including card payments, PayPal, Klarna and other providers shown at checkout.
(c) Finance and deferred payment options (including Klarna) are subject to separate terms set by the provider.
5. Pre-Orders, Custom & Special Orders
(a) Certain items (including specific colourways, styles or accessories) may be designated as pre-orders, custom or special orders.
(b) Custom, special and pre-order items are non-cancellable and non-refundable, except where goods are faulty under the Consumer Rights Act 2015.
(c) Estimated dispatch dates for pre-orders are provided in good faith but are not guaranteed and may vary based on manufacturer lead times.
6. Delivery & Worldwide Shipping
(a) Delivery options and estimated delivery times are shown at checkout. Estimated times are not guaranteed.
(b) Risk in the goods passes to you on delivery. Ownership passes once payment is received in full.
(c) Worldwide orders may be subject to customs duties, import taxes, handling charges and regulatory controls. These are the responsibility of the customer unless expressly stated otherwise.
(d) We are not liable for delays caused by customs authorities, courier networks or events beyond our reasonable control.
7. Cooling-Off Period (Online Sales Only)
(a) For online (distance selling) orders, you have 14 days from receipt of goods to cancel under the Consumer Contracts Regulations 2013.
(b) This right does not apply to in-store purchases, custom or special orders, personalised items or items where hygiene is relevant after opening (e.g. mattresses or car seats once unsealed).
(c) Goods must be returned unused, in original packaging and in resalable condition. You are responsible for return postage for change-of-mind returns.
(d) Refunds are processed once goods are received and inspected. We may make deductions for diminished value where goods have been handled beyond what is necessary to assess suitability.
8. Returns for Faulty Goods
(a) Your rights under the Consumer Rights Act 2015 apply.
(b) If you believe goods are faulty, please contact us so we can assess the issue. We may request photographs, videos or information to assist diagnosis.
(c) After 6 months from delivery, the Act places the burden of proof on the customer to demonstrate that any fault was inherent at the time of supply. In some cases, we may request expert evidence or assessment.
(d) Where goods are confirmed to be faulty, we will arrange return postage at our cost and provide a remedy in line with the Act (repair, replacement or refund).
(e) Misuse, accidental damage, normal wear and tear, improper set-up (including re-threading harnesses or adjusting mechanisms) or compatibility issues caused by third-party accessories are not faults.
9. Product Descriptions, Suitability & Safety
(a) Age, weight or suitability information is based on manufacturer guidance, testing and safety standards. Children vary significantly in height, weight and build; this does not constitute a defect in the goods.
(b) Where safety standards (e.g. EN 1888-2) specify maximum parameters (e.g. 22kg or 4 years), these indicate compliance ranges, not a guarantee that all children will fit a product to that age or size.
(c) We rely on manufacturer certification for safety compliance. Safety certification does not create a performance or longevity guarantee beyond statutory rights.
(d) Personal preference (including perceived fit, harness height, configuration or aesthetic dissatisfaction) does not make goods faulty or not fit for purpose.
10. Furniture & Boxed Goods
(a) Certain items such as cots, dressers and nursery furniture are supplied boxed and unassembled.
(b) Customers are responsible for checking access (including doorways, stairs and hallways). Returns for access issues are not accepted.
(c) Any damage, shortages or missing components must be reported within 72 hours of delivery.
11. Payment Disputes, Chargebacks & Section 75
(a) Customers agree to contact us first to attempt resolution before raising a chargeback, PayPal dispute, Section 75 claim or equivalent.
(b) Chargebacks, PayPal cases or Section 75 claims must not be used in place of statutory returns or warranty processes.
(c) We reserve the right to contest any dispute or chargeback and provide supporting documentation, including product certification, correspondence and inspection evidence.
(d) Where a chargeback or PayPal case is unsuccessful and our merchant account incurs administrative or processing fees, we reserve the right to recover those fees.
(e) Nothing in this clause waives our legal rights to pursue recovery of sums due.
12. Liability
(a) We are not liable for indirect, consequential or financial losses including loss of profits, inconvenience or third-party charges.
(b) Nothing in these terms excludes liability that cannot be excluded by law.
13. Jurisdiction & Governing Law
These terms are governed by English law and the courts of England & Wales have exclusive jurisdiction over any disputes.
14. Entire Agreement & Severability
These terms, together with our privacy policy, form the entire agreement between the parties. If any term is found unenforceable, the remainder continues in full force.
15. Updates to Terms
We reserve the right to update these terms at any time. The version in force at the time of purchase is the version that applies.