Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Deposit Option
When you purchase using the deposit option the 15% Deposit is NON Refundable. If you cancel the order the deposit is non-refundable. 

On using the Deposit option goods are not dispatched until the goods are paid in full. You will have 90 Days from the initial checkout to pay for the goods. 

Special Order – Non-Returnable

Please note: this item is a special-order, made-to-order product.

Selected Junama and TFK strollers are ordered and produced specifically to the customer's chosen specification and are not held by us as standard stock.

Once your order has been accepted and submitted for production, it cannot be cancelled, changed, returned or exchanged for change-of-mind reasons.

Where the product is made to the customer's specifications or is clearly personalised, the usual 14-day cancellation right for online purchases does not apply under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please ensure that you are happy with your chosen model, colour, configuration and specification before placing your order.